For many businesses, the process of implementing new phone and Internet services can be a daunting task. The back and forth with multiple sales reps all promising the best service, trying to find out what providers service your area, and figuring out the best solution can be a huge timesuck. Fortunately, there’s a better way to shop for business phone and Internet. Enter the telecommunications agent.
For those who may not know exactly what a telecommunications agent does, let’s define that here: a telecommunications agent is an independent broker/consultant that consults with businesses on various telecommunications solutions, such as phone, Internet, and cloud services. A telecom agent is not directly employed by any service provider, although they should have expert knowledge of the best-in-class solutions offered by the various providers in their clients’ area. In short, the primary duty of a telecom agent is to find the best-in-class phone, Internet, or cloud service that will best meet their clients’ needs. If you’ve never used a telecom agent before to shop for your telecommunications services, here’s a few reasons why an agent could be a huge value-add to your business, and why you should consider using one the next time you’re in the market for a new phone or Internet provider.
1. You’ll save a TON of time
Who wants to spend all day making phone calls, searching websites, or talking to numerous salespeople to gather quotes? Oftentimes, the information can be overwhelming and in some cases conflicting. After consulting with you on your business needs, an agent does all the work for you to gather quotes and talk to the various providers. This gives you your time back to do what you do best – run your business.
2. A telecom agent is a neutral advocate for your business.
Because telecom agents are independent and are not employed by any particular carrier, they shouldn’t be bias when it comes to identifying and recommending a solution. Although most sales reps employed directly by the carriers do their best to be as consultative as possible, at the end of the day, they make their living by selling a set of solutions from their employing company. With an agent, he or she represents only one party – you.
3. They do all the negotiating for you to get the best deal.
If you’re looking to implement a particular solution at a set budgetary amount, the back and forth negotiating between multiple sales reps can be a taxing and unpleasant exercise for some. When requesting quotes from different carriers, a good agent will let each carrier know what other providers he or she intends to approach for pricing as well. Again, this takes all the work off your hands and incentivizes the service providers to bring their best pricing to the table. In some cases, carriers have special off-book promotions or discounts that are only available to agents due to this ultra-competitive dynamic.
4. A telecom agent will coordinate with your various IT vendors to ensure a smooth implementation.
After a solution is identified and a service agreement is signed, the agent will then be in constant contact with internal representatives at the service provider of choice to ensure a quick and smooth installation. Any other needed information or authorization will be requested directly to the agent, who will then request that information from the appropriate IT vendor or the authorized contact.
5. And the best part.. it’s FREE!
The final reason why you should consider using a telecom agent, and arguably the best reason of all, is that his or her services are free to you. That’s right. No hourly or consultation fees. But then how do agents make money? In the interest of full transparency, we have no qualms in sharing that agents are paid a commission, much like a real estate agent assisting a buyer. However, the pricing remains the same whether or not you place an order directly with the carrier or with an agent.
More and more businesses are turning to trusted advisors like telecom agents to assist them in identifying and implementing the best telecom solutions. The opportunity costs of time spent searching for a solution, negotiating pricing, and coordinating with various staff are all avoided. And at no cost, your business will gain a neutral, trusted advocate to represent your company’s interests before the numerous service providers. At Titan Telecom, we pride ourselves on providing unparalleled value to our clients by doing just that: advocating on your behalf and consulting with you on the very best, cutting-edge telecommunications solutions.
Should you have any questions or would like to schedule a no cost, no obligation consultation, please do not hesitate to contact us.